Terms of Use

Welcome to Aarvak Diagnostics ("Company", "we", "our", "us").

By accessing or using our website www.aarvakdiagnostics.com ("Website"), mobile application, or any services offered by Aarvak Diagnostics ("Services"), you agree to comply with these Terms of Use.

If you do not agree, please discontinue using our Website and Services.

1. Eligibility

By using our Website/Services, you confirm that:

• You are at least 18 years old, and
• You can enter into a legally binding agreement.

If you are booking tests for a minor or another person, you confirm you are legally authorized to do so.

2. Services We Offer

Through our Website and App, you can:

• View diagnostic tests and health packages
• Book appointments
• Schedule home sample collection (if available in your area)
• Access test reports online
• Receive SMS/WhatsApp/email updates
• Contact support for queries

All bookings are non-transferable and available only to the registered user.

3. User Account & Responsibilities

To use certain features, you may need to create an account and provide accurate personal and medical information.

You are responsible for:

• Keeping login details confidential
• Ensuring your information is accurate and updated
• All activity happening under your account

We may suspend accounts that provide false information or misuse the platform.

4. Information & Medical Data

By booking a test, you authorize Aarvak Diagnostics to:

• Collect your personal and medical information
• Share reports with authorized healthcare providers
• Contact you with test updates, reminders, or service alerts

We follow strict privacy and confidentiality standards as per our Privacy Policy.

5. Payments

Payments for services can be made through online gateways or other methods displayed on the Website.

• Services begin only after successful payment.
• Prices may change without prior notice.
• In case of a pricing error, we may cancel your order and issue a refund.
• Taxes and transaction charges may apply.

We are not responsible for technical failures in third-party payment systems.

6. Cancellations, Refunds & Validity

• Test bookings are normally valid for 7 days from the invoice date.
• Cancellation requests must be submitted within 72 hours of booking.
• Refunds (if approved) will be processed to the original payment method only.

No refunds are issued once sample collection or service fulfillment has begun.

7. Test Reports

• Reports are provided within the standard turnaround time.
• Timelines may change based on sample type, holidays, logistics, or technical delays.
• Reports can be downloaded from the Website/App or collected from the center.

We do not deliver reports on public holidays or Sundays.

Important: All reports must be interpreted by qualified medical professionals. Aarvak Diagnostics does not provide medical diagnosis or treatment.

8. Acceptable Use Policy

You agree not to:

• Use the Website for illegal or harmful activities
• Upload misleading, defamatory, or unauthorized content
• Try to hack, disrupt, or damage Website/App systems
• Copy or misuse content, reports, or software
• Make fraudulent bookings or impersonate someone else

Any misuse can result in account suspension and legal action.

9. Intellectual Property

All Website/App content, including text, design, reports, images, graphics, and software belongs to Aarvak Diagnostics. You may not copy, reproduce, or use content without written permission.

10. Disclaimer

Our Website, App, and Services are provided "as is".

We do not guarantee:

• Error-free operation
• Uninterrupted access
• Accuracy of third-party information
• Freedom from viruses or harmful components

Medical Disclaimer:

Website content is for information only and must not replace professional medical advice or doctor consultation.

11. Limitation of Liability

Aarvak Diagnostics is not responsible for:

• Any loss, damage, or inconvenience caused by using our Website/Services
• Delays in reports due to technical or operational issues
• Unauthorized access to your account
• Third-party service failures (payment gateways, courier delays, etc.)

Your use of the Website is entirely at your own risk.

12. Indemnification

You agree to protect and indemnify Aarvak Diagnostics against any claims, losses, or legal actions arising from:

• Misuse of our Website
• Violation of these Terms
• Incorrect information provided by you

13. Privacy Policy

Use of our Website/Services is subject to our Privacy Policy, which explains how we collect and use personal information.

14. Changes to Terms

Aarvak Diagnostics may update these Terms at any time.

Continued use of our Website means you accept the revised Terms.

15. Contact Us

For queries or concerns regarding these Terms, contact:

Aarvak Diagnostics

India

marketing@aarvakdiagnostics.com